NEW
3 months ago

Ticaga 1.1.0 has been released

We can finally announce that Ticaga 1.1.0 has been released.

This version includes the following:

New Features:
  • Mailing is now supported:- When customers create a ticket, you and the customer both get an email confirming that a ticket has been opened, responses to emails get sent to both agents and customer as-well. And if a ticket has been closed only the customer gets the email.
  • Ticket Ratings:- Customers can now rate their tickets depending on their experience with your agents.*
Improvements:
  • Changed to Eloquent:- We've changed from Query Builder to Eloquent to improve the speed of Ticaga.
  • Change Customer:- We've re-added the change customer dropdown from our previous design. This also allows you to assign public tickets to a customer.
  • Customer IP Address:- You can now see the IP Address of the customer who submitted a ticket.
  • Page Titles:- You can now see what page you're on in Ticaga, with our friendly page titles.
  • Ticket Open Count:- You can now see how many tickets are open in the tab title, sadly this only works on page load at the moment, we want to make this dynamic soon.
Bug Fixes:
  • Employee's online shows 2 when one agent is logged in from two devices. This has been corrected.

If you have any problems, please reach out to us on our discord server and if you have any cool ideas you'd like to see in Ticaga, please feel free to add them to our feature request board.

*We hope to improve these new features soon to make them even better. TBC